Refund and Returns Policy

It takes two flints to make a fire.

Refund and Return Policy

We aim to ensure your complete satisfaction with our trailers. Please review our Refund and Return Policy to understand your rights and responsibilities regarding the return of your purchase.

Returns

You have 30 days from the date of delivery to initiate a return.
To be eligible for a return, the trailer must be in the same condition as when you received it.

How to Initiate a Return

Contact our customer support team via info@gorillatrailersco.com to initiate the return process.
Provide your order number, details of the item you wish to return, and the reason for the return.

Return Shipping

You are responsible for the shipping costs for returning your item. We are not responsible for any loss or damage incurred during transit. You are also responsible for shipping and insurance costs (if applicable) for all returns. If your return is eligible, your refund will not include any shipping and handling charges that may be listed on the packing slip or invoice.

Exchanges

We will replace defective or damaged goods, as well as non-defective goods that do not match the description. If you believe a product is defective or different from your order, please contact us within 30 days of your purchase and provide details of the product and the defect. We will then inform you of our return policy.

Inspection and Approval

Once we receive your return, it will be inspected to ensure it meets the return eligibility criteria.
Approved returns will be processed, and a refund or replacement will be issued based on your preference.

Refunds

Refunds will be issued to the original payment method used during the purchase.
Please allow 14 business days for the refund to be processed and reflected in your account.

Non-Returnable Items

Custom-designed trailers are non-returnable unless there is a manufacturing defect or an error on our part.
Trailers not in their original condition, damaged, or missing parts for reasons not due to our error may not be eligible for return.

Damaged or Defective Items

If you receive a damaged or defective trailer, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

Non Defective Items

If you receive your trailer and it doesn’t match the specifications stated, please contact us within 30 days to make arrangements for a return.

Changes to the Return Policy

We reserve the right to update or change our Return Policy at any time. Any changes will be reflected on our website.

Contact Information

If you have questions or concerns regarding our Refund and Return Policy, please contact us via
Email: info@gorillatrailersco.com
Contact Number:+44(738)641-1071
Address: 65 Pinewood Way, Colerne, Wiltshire United Kingdom

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5x8 Straight Deck Utility Trailer with 4ft Mesh Side 3500lb Axle

× £2,885.00

Flat rate: £190.00

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